Refund and Returns Policy

Thank you for purchasing automotive software from Cairo Car Tuning. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your online software purchase, please review our policy below.

1. Returns
   1.1 Eligibility:

• Our return policy extends for 7 days from the date of purchase. If 7 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
• To be eligible for a return, the software product must not have been activated or used. It should be in its original, unopened packaging or downloaded files.
• Damaged or incomplete products due to reasons not attributable to our error are not eligible for return.
• Please note that once the software has been activated or downloaded, it cannot be returned.

1.2 Return Process:

• To initiate a return, please contact our customer support team at [email address/phone number in contact us page]. Provide them with your order number and a detailed explanation of the reason for the return.
• Once your return request is approved, you will receive instructions on how to proceed with the return.
• You are responsible for any costs associated with returning the item, unless the return is due to our error.

1.3 Refunds:

• After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
• If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7 days.

2. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team at [email address/phone number in contact us page] for further assistance.

3. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to downloadable software products, activation codes, and licenses.

4. Technical Support:

• If you encounter any technical issues with the software, please contact our customer support team for assistance. They will work with you to resolve any problems you may be facing.

5. Contact Us:

• If you have any questions regarding our refund and returns policy, please reach out to us at [email address/phone number in contact us page].